Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

 
provider_badges_2.png
 

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW
Total: 5.3
Reliability 5.6
Speed 5.7
Support 4.7
Features 5.3
Value 5.0
Average from 182 reviews
Showing 11-15 of 182 items.
2024-02-29 21:55:42
Grace 1.0
Horrible service and connection
Pros
None
Cons
Too many to list
2024-02-12 16:04:11
Jamie 4.0
Probably the worst Telco I have ever dealt with, have been a cellphone customer for 6 years, broadband for 3, switched my property, connected my new property, and disconnected it 1 month later right in the middle of me doing work for my IT job, charged me for the disconnection then sent me a 2 month internet bill equating 210$ after I blasted them on the phone about it and refused to remove the disconnection fee, which they admitted was their error as "they thought I was going with a different provider" well after that experience, they arent getting the $210 and I will be switching to a different provider today. If they fight it, I'll see them in court, absolutely useless customer service. ...read more
Pros
As fast as anybody else, my suggestion is go elsewhere
Cons
Absolute garbage service
2023-12-29 14:49:34
Karais 2.8
I have 950/500 Fibre but 2Degrees continually drops out. Cannot see TV continuously due to dropouts. Cannot play games. Even normal internet will be erratically fast, very slow and dropout every few minutes!! Their helpdesk phone wait is more than an hour. Their solution is pathetic and makes no change. Changed modem and no difference too!!

My advise is RUN AWAY FROM THEM AS FAST AS YOU CAN!!
Pros
None
Cons
Absolutely bloody useless!
2023-12-29 13:36:20
Dexter 2.2
Terrible customer service
2023-12-09 14:53:57
Dugald 2.0
Zero response for a simple transfer of house. I didn't choose them, I got pushed on to this provider after my old plan expired, and there was a noticeable decline in service. Took Them a week to even catch up to my leaving email, and I found a much better provider a long time ago.
Pros
Cons
No actual customer service. The automated phone service just hung up on me a dozen times, no matter which menu item I choose. You don't want to keep me as a customer? message taken.
Showing 11-15 of 182 items.
Best Broadband Providers 2019
18/11/2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Share No Evil
27/03/2019
Share No Evil browser extension launches to tackle online terror in NZ
NZ Compare is proud to support Share No Evil.  Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa.  With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.
2degrees promise no price rise 2019
9/03/2019
2degrees promise residential broadband customers: “no price rise in 2019”
2degrees promise residential broadband customers that they won’t face a price rise in 2019. Compare 2degrees plans with Broadband Compare. 
Best Customer Support Broadband Compare Awards 2017 - Finalists
21/09/2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
11/09/2017
ADSL broadband speed report September 2017
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  
VDSL broadband speed report September 2017
11/09/2017
VDSL broadband speed report September 2017
Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Zeronet’s 6 MONTHS HALF PRICE exclusive offer on their fast Fibre Broadband. It’s yours when you join on a 12 month contract. T&Cs apply.
Zeronet’s 6 MONTHS HALF PRICE exclusive offer on their fast Fibre Broadband. It’s yours when you join on a 12 month contract. T&Cs apply.
Get internetting with SmartWiFi on a Wireless Unlimited Broadband plan from $65 p/m for 12 months.
Unlimited data & SmartWiFi modem included.
Get internetting with SmartWiFi on a Wireless Unlimited Broadband plan from $65 p/m for 12 months.
Unlimited data & SmartWiFi modem included.
Join Contact on any energy plan and get a $300 credit when you add broadband. 
*T&Cs apply. Promo code ‘CONTACT300’.
Join Contact on any energy plan and get a $300 credit when you add broadband.
*T&Cs apply. Promo code ‘CONTACT300’.