Econofibre

Who is Econofibre?

We provide competitve price in NZ

We provide the fastest internet speed in NZ

We provide the highest customer satisfaction in NZ

Reliability	5.2
Speed	5.2
Support	3.9
Features	4.0
Value	4.5

Average from 10 reviews

Showing 1-5 of 10 items.

2025-06-01 00:26:46

Zulu 1.2

I wish I’d read the reviews on broadband compare before signing up. Beware the connection fee, it’s neither justified nor refundable. Their communications were poor from the outset and their website is poor. They asked me to update my phone contact but the user account pages / profile very minimal. No phone support service and the webchat form was only alive during enrolment but not there for support, so it's coms only by email and it felt like communicating with an AI robot. ...read more

Pros

Maybe it's cheap but is it good or fast?

Cons

I don't trust where my data might end up

2025-03-03 11:19:51

Jin 8.6

I have been using Econofibre’s Fibre e300 service since early last year. Initially, I was sceptical about the service quality due to its affordable price, but after using it for about a year, I am very satisfied.

There is no phone support, but their email support is quite responsive. However, it seems that they do not reply on weekends.

Although the recent price increase is a bit disappointing, I still believe it offers great value for money and would recommend it.

Pros

affordable price and reliable connection

Cons

No Phone support and maybe not open Weekend

2023-10-06 01:12:31

Chasse Court 4.8

Joined this service when it was $70 per month which was funnily enough when it was living up to its promises, it stated 1000Mbps and that is what you would get, then the price went up to $89 and the speed nose dived to 730MBps but the front page still says 1000, notified them and they have nothing when the next payment is due I will be with a new provider.

Pros

Used to be good - no pros now.

Cons

Substandard support, substandard service, support via E-Mail only which sucks, they say you get what you pay for well what I was paying for went downhill real fast. I'm done.

2023-03-29 02:20:17

Chasse 7.0

Have had an outage but was not caused by Econofibre specifically but by the people who do provisioning - a separate company.

Pros

We joined on a cheap unlimited plan, price has not changed, it's still cheap and it's still unlimited, performs well.

Cons

Not having available phone support.... but then we have a very cheap price.

2021-06-29 13:49:01

Graham 3.6

While cheap, it's not by a large margin. Support is abysmal and my so-called static IP has changed 4 times since February causing misery for people accessing remote resources. The cheap product isn't worth the absolutely terrible support they provide. Fine when it works, but god help you when there's a problem

Pros

Cheap, reasonably fast

Cons

Dreadful support and flakey configuration

Showing 1-5 of 10 items.